Written by
Alex Gekov
Co-Founder & CTO & Everything all at once
Interviews
Interview with Desislava Tsankova, Deputy Team Lead, Manpower Bulgaria
Interview with Desislava Tsankova, Deputy Team Lead at Manpower Bulgaria, showcasing her expertise in managing recruitment teams, motivation strategies, and innovative approaches to talent selection.
Desislava Tsankova is a Human Resources and Recruitment professional with 5 years of experience as part of Manpower Bulgaria in her role as Deputy Team Leader Regions, specializing in talent attraction, career consulting and development, fostering client relationships, developing innovative recruitment strategies and motivating teams for high performance.
Expert at identifying talent and discovering potential where others only see CV , skilled at finding the "perfect match" and aligning them to roles where they can develop and build upon themselves whilst making a meaningful contribution to the organisations growth. Driven by a curiosity about what makes people and companies successful, she dives deep into understanding the goals of both individuals and businesses.
She believes that lasting success is the result of human connectedness, led strategically and supported by innovative solutions.
3. What is your approach to resolving conflict and fostering open communication within the team?
Human to human - the human feel and approach, a genuine desire to connect with colleagues, deep understanding and empathy - getting to the heart of the issue and case as much as possible through each person's lens with the necessary support and flexibility. I have always been a fan of making an impact primarily through your personal example. The direction of culture building in most work environments is top-down, so it is key that the leader of any team is able to facilitate communication, nurture and encourage openness and transparency, and show consistency in their actions and decisions. Fostering open communication - as a leader, being vulnerable and open helps to create an environment and atmosphere where the team feels more comfortable being themselves; having the skill to be a good listener - quite often an intuitive listener. To a large extent, a leader's effectiveness is directly dependent on the degree of influence and support they are able to get from the people in their team. Trust and respect are built by effective communication, shared values and common goals, and an understanding of the strengths and abilities of other team members.
Informal communication and understanding also go a long way in maintaining the vital human bonds that increase team cohesion and minimize the risks of conflict and disagreement. Holding meetings and conversations in which to raise topics for discussion, both related to work processes and as opportunities to get to know each other and learn more about each other's approaches, perspectives, expertise, and personalities.
The key to managing a successful and cohesive team is to build and foster a culture of collaboration, trust, and open communication: to share best practices and insights, to stimulate creativity, to share difficulties and work through challenges together, to celebrate victories on par with failures because they are the greater teachers.
4. What is the biggest success you have achieved in the role of Deputy Team Lead so far?
The cohesiveness, the sharing, and the satisfaction that the team and I vibrate on the same frequency, in a very fluid and natural rhythm, and have been successfully achieving results and sharing successes for several years now. And of course - the pleasure of working with such good, dedicated, responsible, creative individuals and professionals.
5. What changes or innovations have you made to Manpower's recruitment processes to improve efficiency and results? Are you using AI, data, and automation?
In a world where innovation is driving the future of talent selection, we at Manpower Bulgaria believe that technology should serve people. That's why we proudly use AI solutions and automation to streamline every stage of the process while keeping the personal and human aspects of the interaction our main goal.
With ChatGPT, for example, we create not just job postings, but inspiring stories to get the attention of the best candidates against our searches. Each text is personalized, just as we approach every talent search - with attention to the needs and desires of the candidates and the market. This allows us to reach a wider range of people and offer content that resonates with today's professionals.
Our integrated ATS system is connected to a leading job platform, which not only speeds up the process but also ensures that every candidate has a chance to get noticed. We're constantly looking for new AI solutions to reselect and search talent.
But at the heart of it all is not just the technology, it's our committed attitude to each individual. Automation frees up our time for what really matters - building real human connections, establishing trust, and providing personalized support to candidates and partners. We believe this balance between innovation and a human-centric approach is the formula for success in modern talent acquisition.
6. What would you wish for the TalentSight team?
Inspiration, enthusiasm, curiosity, drive, and challenges.